Earthen Escapes currently ships to all 50 states in the USA. We also ship internationally.
For domestic shipping, please allow for 4 business days (Monday - Friday) of processing time. So, if you order a product on Saturday or Sunday, processing time does not begin until Monday. You should receive your order between 2-5 business days after it has been shipped. During sales and promotions, please allow for 7 business days of processing time as our volumes are high and all products are freshly handcrafted.
For international shipping, please allow 4 business days (Monday - Friday) of processing time. Generally, you should receive your order between 25 and 30 business days after it has been shipped. Shipping times have been increased due to the effects of COVID-19 including a shortage of postal employees. International shipments may be subject to a customs fee.
If your order states that it has been delivered and you have not received it, please try the following:
Refer to your tracking number and it will state if the package was delivered to a mailbox, receptionist or office. Also, check to see if has been delivered to a neighbor. After these options have been attempted, contact the United States Postal Service in order to inquire about the delivery of your package. You may need to file a lost package claim.